APC UPS Services

Services:

• 1 Year Best Endeavor Response On-Site Service:

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment.

Features: 7x24 telephone technical support, Comprehensive escalation and corrective actions process, Corrective maintenance, Environmental inspection, Experienced APC Certified Field Service Engineer, Fixed cost, Free overnight shipping, Functional verification, Labor and travel expenses included, Logistics coordination, On site troubleshooting, Parts included, Written summary report.

• 1 Year Next Business Day On-Site Service:

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment.

Features: 7x24 telephone technical support, Comprehensive escalation and corrective actions process, Corrective maintenance, Environmental inspection, Experienced APC Certified Field Service Engineer, Fixed cost, Free overnight shipping, Functional verification, Labor and travel expenses included, Logistics coordination, On site troubleshooting, Parts included, Written summary report.

• Start-Up Service 5X8:

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC solution.

Features: 5x8 normal business service scheduling, Operator training, Startup by APC trained technician.

• Start-Up Service 7X24:

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC solution.

Features: 7 x 24 off-hours service scheduling, Installation of modules, Operator training, Startup by APC trained technician

• 1 Year 4HR On-Site Service Response Upgrade to Existing On-Site Service Warranty:

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment. This service provides a 4 hour response upgrade.

• 1 Year Next Day On-Site Service Response Upgrade to Existing On-Site Service Warranty:

An APC factory trained technician will arrive on site to diagnose or repair your APC equipment. This service provides a Next Day response upgrade.

InfraStruXure® Assembly Services

A set of service options designed to deliver the vital resources, expertise, and tools needed to quickly and efficiently implement your APC solution.

Features: 7 x 24 off-hours service scheduling, APC solution operational training, Energize the APC solution, Environmental inspection, Equipment positioning, Experienced APC Certified Field Service Engineer, Functional verification, Industry experienced project professionals, Installation verification, Labor and travel expenses included, Logistics coordination, Module installation, Physical assembly, Project coordination, Rack baying and populating, Scheduling flexibility, System cleaning, Visual inspection

Extended Warranties:

Note: Extended Warranties must be purchased before the termination date of the original factory warranty, Extended Warranties are non transferable.

• 1 Year Extended Warranty:

An extension of coverage beyond the original factory warranty.

Features: 7x24 telephone technical support, Extended coverage, Fixed cost, Free overnight shipping, Parts included.

• 3 Year Extended Warranty:

An extension of coverage beyond the original factory warranty.

Features: 7x24 telephone technical support, Extended coverage, Fixed cost, Free overnight shipping, Parts included.