Contents:
Site Disclaimer:
Virtual Graffiti, Inc. (APCGuard.com) takes reasonable steps
to ensure that the materials on our web sites are accurate but provides
no representations as to the accuracy or completeness of the materials.
Information may be changed or updated without notice. Virtual Graffiti,
Inc. (APCGuard.com) reserves the right to update this Legal Notice
from time to time. We recommend that you visit this page to review
the current Legal Notice on a regular basis.
Virtual Graffiti, Inc. (APCGuard.com) and its subsidiaries ARE
NOT LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM USE OF
OUR WEB SITES. You use the information provided on these sites at
your own risk.
(return to top)
Return/Exchange Policy:
Defective items are to be returned to the manufacturer (APC)
within 30 days of the invoice date. All other items purchased
at APCGuard.com may be returned to APCGuard.com within 30 days of
delivery for a full refund, pursuant to the terms below:
- RMA: Please ensure to obtain a Return Merchandise Authorization
(RMA) number by calling (800) 223-3574 or by contacting our
sales team at
sales@APCGuard.com before returning your product. NO returns
of any type will be accepted without an RMA number.
- Return Shipping: Customer is responsible for shipping charges
on returned items unless the return is a result of our mistake.
If the return is a result of our mistake we will reimburse you
for the least expensive shipping method. Please securely
pack items and insure all return shipments. We will not be responsible
for items lost or damaged during transit.
- Original Shipping: Original shipping charges will not be
refunded on returned items unless the return is a result of
our mistake.
- Incomplete Returns: A refund will not be issued for
incomplete returns. All items returned must be 100 percent complete.
They must contain ALL original boxes and packing materials,
have original UPC codes on the manufacturer boxes, and contain
all manuals, blank warranty cards and other accessories and
documentation provided by the manufacturer. You must also
return any promotional/free items you may have received along
with your device(s) (exclusion of such items from your return
will result in a decrease of the refund amount).
- Open Box Returns: All returned items that have been opened
will be subject to a 15% restocking fee, no exceptions.
(return to top)
Tax:
We charge sales Tax on orders shipping to the following
states:
- California: 7.75%
- Massachusetts: 5.00%
- Tennessee: 7.00%
- Washington: 8.50%
Please note that the sales tax will not reflect in your
shopping cart but will be added to your order during processing.
(return to top)
Payment:
We accept Visa, MasterCard, American Express. Net terms
are also available for eligible customers, and may be paid by check.
We also accept wire transfer by request. For more information on
paying with net terms or wire transfers please call (800)
223-3574
or contact our sales team at
sales@APCGuard.com
.
(return to top)
Leasing - NEW!:
We now offer leasing options for purchasing your new
product. Qualified customers will have the ability to lease
their purchase with convenient and powerful financing
options. You are provided with the flexibility, quick
response, and simplicity you need with quality customer
service during your financing term.
Why Should I consider Leasing? Advantages of Leasing:
- Leasing provides total financing. Generally no
down payments are required, and lessees pay no extraneous
tax, delivery, warranty, or other miscellaneous costs. All
costs associated with a purchase can be included in the
lease, including delivery and installation.
- Leasing conserves working capital. Leasing leaves
lines of credit at other financial institutions free for
cash-flow purposes, investments, unsecured loans, or unexpected
emergencies.
- Leasing overcomes budget limitations. Most companies
are hampered by capital budget limitations from time to
time. Leasing allows businesses to acquire new equipment
with easily affordable rental payments.
- Leasing provides security against equipment obsolescence.
Upgrade and trade-in options can easily be added to a lease
agreement. In addition, there are no risks of equipment
ownership, and lessees will never be required to resell
or remarket obsolete equipment.
- Leasing can offer tax savings. When properly
structured, monthly lease payments may be fully tax deductible
as an operating expense. This savings results in a lower
after-tax equipment cost. Contact us to discuss tax advantages
applicable to your specific situation.
- Payments are a fixed cost. Monthly lease payments
remain the same for the life of the lease, even if interest
rates do not.
- Leasing provides a faster return on investment.
Revenues or savings created as a result of the equipment
during the first month often will be in excess of the monthly
lease payment, thereby providing an immediate return on
investment.
- It is important to note that the common thread in
each of these benefits is flexibility. Lease payments
and terms may be structured based on a businesses particular
need. Equipment leasing can be an extremely valuable financial
tool for growing businesses while staying competitive in
today's marketplace.
A minimum total purchase value is required for leasing
options. Not all customers will qualify for the leasing
program. Please contact us today
to see if you qualify for our leasing program. Please Note:
All Leasing options are provided by third party equipment leasing
companies.
(return to top)
Shipping:
Orders placed before 3:30pm (PST) Monday through Friday will
be shipped out the day they were placed. Orders placed after 3:30pm
(PST) Monday through Thursday will be shipped out the next day.
Orders placed after 3:30pm (PST) on Friday will be shipped out the
following Monday. Orders are shipped primarily by UPS, but we may
use FedEX, DHL, or USPS at our discretion. In addition, we
may use any available service to ship orders if delivery time is
not negatively affected (example: A customer who is located near
our warehouse orders an item via 2nd day shipping, but
it is shipped via ground because it will take 2 days or less for
the ground package to arrive.) Orders placed on a holiday
will be shipped out the following non-holiday business day.
We charge flat rates for domestic orders placed on our website;
however, if a shipment is unusually heavy, the charge of shipping
may be increased. In the event of a shipping charge increase, the
buyer will be contacted first and a shipping price will be negotiated.
Please note that some items may be shipped out of different locations,
and Ground delivery times may vary. Normal (Domestic) shipping
charges are as follows:
| Ground (1-8 days) |
$14.95 |
| Priority Shipping: Due to
APC's product shipping weight, Priority Shipping is
not available. |
The above rates do not apply to international orders. Please
call (800) 223-3574 when placing an international order to obtain
a shipping quote.
You may provide us with your own shipping account number and
designated shipping carrier by calling (800) 223-3574.
If your shipment arrives late, you must notify us at (800)
223-3574
within 14 days (including non-business days) of delivery in order
to be eligible for a refund. Please note that because other
factors may play a part in delayed shipments, shipping refunds are
approved on a case-by-case basis.
Note: Shipping charges may vary depending on the
selected unit's weight or the quantity of units selected. As a
result, the shipping charges may change from the value you
receive at checkout. A customer representative will confirm
these changes with you if they occur.
(return to top)
Price Match Policy:
For all APC branded items sold on our website, we will meet or
beat any lower price found on a competitor’s website. The
price must be viewable on the competitor’s website. The item must
be in stock for the competitor. Any promotions or free items
bundled with the price-matched item will not be matched. If
we offer a promotional or free item with our product, it will no
longer be included if the product is price-matched. In addition,
if an item is price-matched, the competitor’s shipping rates must
also be matched. Price Matching is only available at the time of purchase
and with competitor's that are authorized partners of the manufacturer.
(return to top)
Promotions:
Promotional items include any free items/gifts you receive with
your order. Promotional items are only available on certain
items, where stated. Promotions may be changed or revoked
at any time. Promotional items may be shipped separately from your
order via a different carrier and/or different service. Promotional
items must be returned if you are returning your order (see return/exchange
policy above).
(return to top)
Pricing Errors:
We are not responsible for pricing error on our website. If an
order is placed and an item in the order is deemed to have been
incorrectly priced, the buyer will be contacted for a price update
before the order is processed.
(return to top)
Phone Orders/Phone Pricing:
If an order is placed over the phone and special pricing is given,
any free item or promotion offered on our website may or may not
be included at the phone representative’s discretion.
(return to top)
Privacy Policy:
Information we collect: Customer’s name, physical address, e-mail
address, telephone number, and financial information. Customer
information is used for processing and shipping orders to the customer.
Customer e-mail addresses may be used from time to time for APCGuard.com
marketing purposes. All APCGuard.com marketing e-mails offer customers
the option to opt-out of all future e-mails. Customer information
is securely transmitted over Secure Socket Layer (SSL) software.
Customer information is and will NEVER be shared with nor sold to
3rd parties or anyone else outside of APCGuard.com.
(return to top)
Linking to APCGuard.com/Site
Content Usage Policy:
You may not link to our site or any files stored on our servers,
or use any information found on our site in order to benefit any
other website (including online auctions), business, or individual
than APCGuard.com.
(return to top)
APC Official Website:
To visit APC's Official website, please go to
http://www.APC.com
(return to top)
|
